When Social Media Isn’t Very Social
Social media drives me nuts. Those who know me might argue that it’s a very short trip to that particular destination. Still, the wild and woolly web is a place that brings out the worst in people. And social media magnifies it to Hubble telescope proportions. Occasionally, I’ll post about an Old Guy’s Guide to […]
Rise of the Machines – The Call Center
Our world revolves around the customer. The customer is our greatest asset. The customer is always right. We go the extra mile for our customer. We provide legendary customer service. Seeing a theme here yet? Based on this week’s experience, these customer service promises were nothing but cave paintings scribbled on a rock wall by a […]
Are You Outraged?
Outrage! You see expressions of outrage everywhere. It’s on social media, television, and you can find it in your neighborhood. We seem to be outraged about something, all the time. Therein lies the problem. We’ve cheapened outrage by overuse. Not all outrage is created equal. There is righteous indignation and then there is the self-possessed […]