Category customer service

The Death of Customer Service and a Fiction Tie-in

This week gave me another example of the death of customer service in our society. And it came with a connection to fiction, specifically, Rob Hart’s latest work, The Warehouse. I’m a home DIYer with enough experience to get by in a pinch. This time, my furnace was acting up and not heating when the […]

Hostage Crisis – Day 25

It seems every day in the news, there is another radical group looking for recognition, money, or power. Unfortunately for us, one very common method to gain what ever it is that the cartels, jihadists, revolutionaries, or terrorists want is the time-tested kidnap and hostage ploy.   Snatch something, or someone, of value and hold […]

Have you tried plugging it back in?

I swear I was completely sober when this all began. Maybe “completely” isn’t accurate, but the point is, customer service drove me to drink. I should rewind a few days and start from the beginning, then you can get all judgey on my level of sobriety. It’s all about customer service and the times we […]