Hostage Crisis – Day 25

It seems every day in the news, there is another radical group looking for recognition, money, or power. Unfortunately for us, one very common method to gain what ever it is that the cartels, jihadists, revolutionaries, or terrorists want is the time-tested kidnap and hostage ploy.

 

Snatch something, or someone, of value and hold it until the victims (family, corporations, or governments) give in to the demands. Sometimes, the hostage is released unharmed.

It’s now Day 25 of my hostage crisis.

It began simply enough. My two year old iMac began experiencing random shutdowns. The screen would suddenly go black. There was much wailing and moaning as the file, or document that I was working with, evaporated before my eyes. When the machine booted back up, the changes and new content were nowhere to be found…

After a couple of days of this maddening cycle of digital torment, I set an appointment with the “Genius Bar” at the nearest Apple Store (an hour away). I lugged my 27 inch monitor iMac into the mall and to the Apple Store for my appointment. The place was packed with customers getting fixes on their latest doomed iPhone update. I waited for an hour for someone to come and help me for my “appointment.”

After I explained what I’d experienced, I plugged the iMac in and as it always does under these forced conditions, the problem couldn’t be duplicated. It booted like a slug stuck in molasses, but it did boot and didn’t randomly shut off. The “Genius” shrugged his shoulders and said I still had 532 days of my warranty…

I got home and plugged the fickle beast in and bam…it shut off almost instantly. The machine wouldn’t comeback to life at all.

This time, I decided to use the customer assistance chat feature on Apple’s website. A few pleasantries were exchanged, and then I explained what happened. She told me I’d have to bring it into a store for repair. And “Back it up before you come in.” She reminded me I had 531 days left on my warranty.

I have regular back ups, but I tried to explain that it’s hard to get a current back up, when YOU CAN’T POWER UP THE DAMN THING.

The next available “Genius Bar” appointment was in three days…

Ms. Apple McChatty did say I could use an authorized Apple repair center. I found one–an hour away and took the comatose iMac in the next day.

The technician plugged it in and I was sweating bullets that the haunted hard drive would suddenly spring to life and make me out a fool–again.

But no. It was dead. I left my iMac in the Apple Repair Hospital and every day for the first few days, I’d get an update.

  • The power supply is bad.
  • The logic board needs to be replaced.
  • It’s started working, but still has intermittent faults. More testing needed.
  • The display is faulty and needs to be replaced.
  • The part is in Memphis, Tennessee.

Each part must be ordered from Apple’s mothership and apparently approved by Steve Job’s ghost before if can be shipped under warranty. Then the next part, and the next, and so on.

It’s been 25 days since my iMac was taken hostage. I’m waiting for proof of life at this point. I’m anticipating the Lindbergh baby of computer repair. I’ll get a computer part in the mail…

As a former hostage negotiator, I attempted to build rapport with the hostage taker, show empathy for their plight and parrot back their concerns to show that I’m listening to them. These are cold, heartless corporate hostage takers who are trying to run out the clock on the remaining 506 days of my warranty…

I’m fortunate that I have most of my files back up in cloud-based storage. But If you’ve been expecting a reply from me, you may need to remind me.

On hostage watch. HRT on standby.

6 comments

  1. A two year old iMac shouldn’t be having those issues! I feel your pain. I have to confess that I have always had excellent experiences with Apple support whether in the store or on the phone. I do take advantage of my advancing age and assume a slightly helpless air. I haven’t been brave enough to go to a non Apple store. I hope your hostage is released soon. I think Apple should replace your iMac.

    1. I’ve had good luck with Apple products until this little glitch. Hopefully, we’ll be able to make a deal with the hostage takers and set my iMac free…

  2. Delores Quenemoen · · Reply

    Oh my Lordy, I feel for you!! As wonderful as technology is, I’m a paper person myself and love the ability to touch, hear, see, drop, and crumple up my work. It’s a tactile experience for me. Alas, work did require me to engage with technology more and more. I fear we will lose the ability to experience and appreciate our senses to their fullest. It’s probably why I still buy the actual hard cover book.

    1. I do like the idea of crumpling something up and felt that primal urge several times during this process. It does make you notice hoe dependent you are on automation and technology. SkyNet is coming.

  3. I went through a similar thing with my Lenovo a few years ago. Many crazy thing were happening. The form I was provided had three small lines to list problems. I drew a line through it and wrote see attached. The first email I got from them said no problems revealed, the second email said, okay – now we get it. They sent me a brand new Lenovo and I was pretty happy with that.

    1. It’s frustrating, isn’t it? I’m fortunate that I splurged and got the Apple warranty when I purchased my iMac. I rescued the machine from the rear shop yesterday and the parts cost alone was more than the original cost of the whole thing. Upside is that I have a nearly new computer. Downside is that nagging worry of what’s next?

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this: