Category hostage negotiation

Hostage Crisis – Day 25

It seems every day in the news, there is another radical group looking for recognition, money, or power. Unfortunately for us, one very common method to gain what ever it is that the cartels, jihadists, revolutionaries, or terrorists want is the time-tested kidnap and hostage ploy.   Snatch something, or someone, of value and hold […]

Hostage Negotiation & Customer Service

I was an FBI trained hostage negotiator working in the state prison system. Every day inside the “big house” and perhaps even more so, later in my career, in the halls of the state captiol, I put these skills to the test. I convinced hard core felons to give up their weapons and surrender, let […]