Tag Archives: frustration

Rise of the Machines – The Call Center

Our world revolves around the customer. The customer is our greatest asset. The customer is always right. We go the extra mile for our customer. We provide legendary customer service. Seeing a theme here yet? Based on this week’s experience, these customer service promises were nothing but cave paintings scribbled on a rock wall by a […]

Death and Taxes

I started writing a post about timing and fate, but the damn thing got way too heavy and dark.  Now I like dark, but mysterious life forces pushing you around to the beat of some demented drummer is another thing. So, I opted for something lighter and in recognition of the season, here is something […]

Words As Weapons

We have lost our mother fricken minds! When did being civil to one another become a bother? I mean, really, is it too much to expect a real exchange with a honest to God human entity? We live in a world of automated artificial bliss, where faceless programs exist “supposedly” to enhance our customer experience. […]