Tag Archives: frustration

Rise of the Machines – The Call Center

Our world revolves around the¬†customer. The customer is our greatest asset. The customer is always right. We go the extra mile for our customer. We provide legendary customer service. Seeing a theme here yet? Based on this week’s experience, these customer service promises were nothing but cave paintings scribbled on a rock wall by a […]

Death and Taxes

I started writing a post about timing and fate, but the damn thing got way too heavy and dark. ¬†Now I like dark, but mysterious life forces pushing you around to the beat of some demented drummer is another thing. So, I opted for something lighter and in recognition of the season, here is something […]

Words As Weapons

We have lost our mother fricken minds! When did being civil to one another become a bother? I mean, really, is it too much to expect a real exchange with a honest to God human entity? We live in a world of automated artificial bliss, where faceless programs exist “supposedly” to enhance our customer experience. […]